Well, I just cant bite my tongue anymore. 3 months ago I ordered a reg and BC package from them. Order was shipped and arrived on time, except that my large oceanic excursion was instead a medium oceanic probe LX in an excursion package.
An immediate phone call, and I was told it was too late in the day to get another BC shipped out overnight, and I would have to send this one back (pay shipping myself of course) to have it replaced. I had assumed since the person on the phone had expressed so much concern, they would be sending me the correct BC asap. NOPE!
Next monday I went to UPS and sent back the BC. By Friday, after hearing nothing from them even though my package had arrived at their return center mid week, I began sending regular emails asking for a status. Not a single one was replied to. 3 weeks and 7 emails later, absolutely no response, not a single one.
Finally was able to track down the owners email address, and sent her my details. Next morning I get a call and they are sending it out overnight saturday delivery, plus refund what I paid to send the package back.
In the end I was able to get what I ordered, but not without major headaches. A problem in their order packing sequence, that could have been corrected quickly, took just under 4 weeks to resolve. Wont be doing business with them anymore.
This isn't to say they are a bad company. I'm sure 99% of orders get through with happy customers. I was unfortunate to be in that 1%, and wont take that chance again.