Angry

[Harshal]

I don't have a dog in this fight, but as an x-retailer, I hate to see any reputable and good online retailer get slammed for something that is not a good reason. So what if they charged your credit card? Was it a debit card where the money came out of your account? If it was a credit card, you wouldn't even owe anything for it until a couple of weeks after your last statement. and that is plenty of time to credit the account before you have any out of pocket costs.

Like I said, I have had very positive experiences with scuba.com and scubatoys. Be careful how you sling the mud around and damage someone's business.

Swampdogg - I am not saying scuba.com is bad retailer, but common how fair is that for a retailer to charge a customer now and send item in October. I would be ok if they say you know what I am out of product you ordered for and I am going to get it in 2-3 days and to say the cost of running credit card they run everything togeather.
4 months in advance is little too much and if they want to do it atleast call the customer and let them know the situation.

 

[Rick Murchison]

Running out of stock unexpectedly is excusable.
A four month back-order is unusual but not unheard of.
- but -
The message you got is preposterous.
Whoever wrote their software that leaves overnight shipping in place on an order four months+ hence is... well, in need of a little remedial programming help. As a retailer I'd be red-faced embarrassed to let that message go out.
Charging the card four months in advance is preposterous. I wouldn't trust a retailer who does this. (May also be a software problem)
I'd cancel the order and make sure every penny was charged back to me.
But I wouldn't be angry.
Rick

 

[Cacia]

but still....save anger for female infanticide.--not retail.

 

[Rick Murchison]

but still....save anger for female infanticide.--not retail.

I wuz editing while you were typing...
Agree this incident isn't up to "Anger" standards.
Rick

 

[Cacia]

and remember..."one hundred years, all new people"
that always keeps my coronaries relaxed.

 

[mattroz]

It's an online store, the site offered OVERNIGHT shipping... don't blast the OP because he waited. It was a service offered by the website and they didn't follow through. Also, the website offers online purchases, why should he have to call them after!?

 

[Wildcard]

Funny. scuba.com is paying for two banners Im looking at right now on SB yet they cant respond to your problem. Kind of mutes the point. I usualy stick up for retailers I have dealt with but i have heard no good reason from anyone why I should ever order from these people.

 

[Cacia]

I am having a very good experience with Dive Right In ScUBa.

So good...I don't want to say, I feel a little guilty. All I can say is sometimes new guys try harder....and they are in the midwest, consistent with my "retail is superior in the midwest" for some reason.

 

[BrianO]

Funny. scuba.com is paying for two banners Im looking at right now on SB yet they cant respond to your problem. Kind of mutes the point. I usualy stick up for retailers I have dealt with but i have heard no good reason from anyone why I should ever order from these people.

Our customers and those who know us have said all that needs to be said.

 

[rmannix]

I ordered a radar from West Marine a few years ago, and an extended warranty.
Several days later I received a very small box containing the warranty. Separately the same day I received a letter telling me the radar was no longer stocked.
Wasn't very happy when I called them...
Luckily they had just merged with BoatUS and found one in their stock.