You may consider it any way you like. I've owned and managed service businesses for 28 years. 2 business days is the standard outside limit for replying to business correspondence, and Huish is at 3 and counting, on a CS issue that should be responded to within 24 hrs. I see a pattern of problematic behavior with this company, as demonstrated by reading many other similar experiences. If your expectations are sub-standard, that is what you will often receive, and deserve. Personally, I'll spend my hard earned cash with companies who don't treat their customers with unprofessional disregard, and frequently do, with considerable volume. Frankly, I'm grateful to those who take time to call poor service to task, as that tide lifts all boats. I also practice open recognition for exemplary service, publicly and direct with a business. I am also grateful for our clients who do the same, as I can't fix an issue with service at my own business, or reward a high performing staff member, unless I'm aware. If the right person at Huish reads feedback like this, we'll all receive better service. If not, their sales/profits will drop.