Ricky B
Contributor
I'd PM Tobin (cool hardware here, Deep Sea Supply), or repost in DIY.
I didn't find Tobin helpful.
I had read the instructions that DSS had posted on its website about soaking the compass in hot water, and assumed I could use them, but once I got the compass I needed clarification. So I sent him an email, which read:
How hot (degrees F) should the water be to soak the compass in to ease removal?
Soak the entire compass under the hot water?
How long should I expect to soak it before the boot softens?
Thanks in advance.
He replied promptly (but unhelpfully):
We produce the replacement boot, we do not manufacture the OEM compass mount. If you have questions concerning goods that were made by Suunto I’d recommend contacting them.
Tobin
This was quite disappointing, particularly since I was asking him what his instructions meant (not Suunto's). I replied:
Thank you for the quick reply.
Your instructions for the replacement boot say that soaking in hot water will make it easier to remove the compass. I’m asking for clarification of what you said in your instructions. I can’t ask Suunto what you mean by “hot water.”
Thanks.
He never answered.