In my case as an XDeep dealer, the effective production time of the custom suit was 4 weeks and the entire delivery process from placing the order till receiving it lasted abt. 6 weeks. I also benefited from the extra dealer discount for instructors.
The quality overall appears very good, in line with the promises.
There were however 3 shortcomings and the follow-up form the Seal Team was disappointing and the support non-existent.
I opted for the neoprene neck seal and here is the biggest problem I have. The neoprene neck seal is not water proof at all; its (unusual) shape whilst unfolded is naturally curved towards the front, this leaving more material in the backward area of the neck to tuck-in, than in the frontward area. Basically, there is no room for the backward extra material to be tucked-in completely. Even with a skirt-type hood over, the seal does not become water proof, any slight movement will allow water to ingress heavily.
There are no Velcro adjustable straps fitted on the ankles, to prevent the air for moving easily down on the legs; there was no option for adding the same during the customization phase.
There are no quick release plastic buckles fitted on the elastic inner suspension straps, again there was no such option for adding the same during the customization phase.
I was keen to retrofit the suit with a normal, classic straigt-up neoprene seal, velcro straps on the legs and buckles on the inner straps on my own extra expense, however the Seal Team said a bold NO, mentioning they are not keen to
“offer to make changes to suits for custom preference requirements. We cannot install solutions that are not ours and are not in the SL:01 offer.”
This non-supportive and even rude attitude is disgraceful and I do not think I can go ahead and recommend this suit to other potential customers.
Now I am forced to send the suit for retrofitting to another manufacturer who does modifications for other 3rd party brands as well.