Thanks Piranha Manufacturing

[zider]

Last weekend I was putting my fins on for my first dive at Gilboa quarry in OH, when the brand new spring strap on my right fin broke. I purchased these straps from Piranha Mfg in the spring and this was only my second dive with them. I contacted Piranha on Tuesday and I already have my replacement set already in my hands on Saturday. Not only did the guys replace the busted strap, but sent an extra strap just in case I have any further issues. Other dealers take note, this is customer service!! Thanks to Randy and crew for making this right. I'll make you guys my first stop for shopping in the future.

 

[DiveLympus]

I love those guys at piranha!

 

[UnderSeaBumbleBee]

I just noticed them on the forum a couple of weeks ago. They have some killer deals. I had wondered how their quality and customer service was. Thanks for posting. Good to know they stand behind their stuff!

 

[Cave Diver]

Thanks for posting.

 

[aquaregia]

I love Piranha. A day after my last order shipped, they sent me a PayPal for $0.75 for the refund on my shipping. Never had anyone send me back money before.

 

[UnderSeaBumbleBee]

aquaregia, what did you buy? That is really cool that they sent you back a little. It is the little things that distinguish companies

 

[dumpsterDiver]

I've ordered several items in a number of different orders. Prompt and fast service. Also had one warranty issue and they took back the item and replaced with a newer upgraded model..for free

Too bad other retailers can't learn that this level of service wins them customers and costs much. much less than pissing someone off.

 

[aquaregia]

I got a pair of spring straps and some finger spools a while back, and I like the straps so much that I bought a pair for a mate and my girlfriend.

 

[zider]

I got a pair of spring straps and some finger spools a while back, and I like the straps so much that I bought a pair for a mate and my girlfriend.

Check your spring straps for signs of rust on the steel. If there is some you might contact the Piranha as this is what caused my issue to occur in the first place.

 

[aquaregia]

Will do, thanks for the heads up.