OP
Sperbonzo
Contributor
Scuba_Jenny:
Yup, that's the one.:shakehead
Should there be repercussions for rudeness from a LDS?
- Thread starter Sperbonzo
- Start date
Please register or login
Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.
Benefits of registering include
- Ability to post and comment on topics and discussions.
- A Free photo gallery to share your dive photos with the world.
- You can make this box go away
Yup, that's the one.:shakehead
OP
Sperbonzo
Contributor
divengolf:
Yeah, I'm certainly never going to do business with Divers Discount again!
Just FYI, we went to Divers Direct, right off of I-95 last night, and they had just gotten them in, so we picked one up.
As i have a tendency to do Ive shot an email over to their sales department providing a link to this thread. Always nice to let them know there is a discussion regarding their business and giving them a chance to respond!
Jay
Jay
OP
Sperbonzo
Contributor
Scuba-Jay:
My wife is also waiting for a reply email from them about refunding her card for the mask. If they haven't replied by Tuesday she is simply going to contact her bank and issue a chargeback for it.
Apparently if you do bad business with a scubaboard member they tell 70 000 people.
Not good for business.
I guess it pays to be polite and helpful and do stuff right the first time. You never know when one of us is entering your store.
Not good for business.
I guess it pays to be polite and helpful and do stuff right the first time. You never know when one of us is entering your store.
pickens_46929
Contributor
So I'll add my $0.02... this is a "do unto others..." question...
It's not only an issue of how you want to be treated as a customer, but from the flip side of things, how would you want to be treated when you mess up?
Do you want your friends, aquaintances and business associates to simply give you only one chance and if you blow it, they drop you like a hot potatoe and walk away from you? Would you want them to rather take a rational approach that balances things, perhaps speak to you in private and say "You know you were pretty rude to me on the phone... " and talk it over with you a bit before dropping you if that's what it really comes down to? At least have a chance to work through things.
How many of us can say we've led a perfect life where we've never come across as being rude, or offended or {fill in the blank}?
So while we all appreciate and want stellar customer service... (I know I do)... how do we go about helping to create and maintain it?
Simply voting with dollars is one way but not the whole answer...
Again ask yourself, how you want to be treated if you were in the other persons shoes?
If it's a pattern that just doesn't change... great go somewhere else as is your right... if they guy was having a bad day because his wife left him, his dog died and his pickup truck wouldn't start... do you give him the benefit of the doubt or simply react and take your business elsewhere?
Worse yet, do you then complain when people do that same thing to you (eg. dump you without discussion or after only one screw up)?
Just a humbling thought on a Sunday (ok I did go to church today, what can I say...)
[Does sounds like you've given them a chance or more than a chance to make things right, not saying you haven't... just wanted to add a different perspective to this thread. I've also seen a couple other threads here about poor service, etc. where the original poster basically admitted they didn't ask for a refund or at least enter a complaint -- rather they simply posted their story here.]
It's not only an issue of how you want to be treated as a customer, but from the flip side of things, how would you want to be treated when you mess up?
Do you want your friends, aquaintances and business associates to simply give you only one chance and if you blow it, they drop you like a hot potatoe and walk away from you? Would you want them to rather take a rational approach that balances things, perhaps speak to you in private and say "You know you were pretty rude to me on the phone... " and talk it over with you a bit before dropping you if that's what it really comes down to? At least have a chance to work through things.
How many of us can say we've led a perfect life where we've never come across as being rude, or offended or {fill in the blank}?
So while we all appreciate and want stellar customer service... (I know I do)... how do we go about helping to create and maintain it?
Simply voting with dollars is one way but not the whole answer...
Again ask yourself, how you want to be treated if you were in the other persons shoes?
If it's a pattern that just doesn't change... great go somewhere else as is your right... if they guy was having a bad day because his wife left him, his dog died and his pickup truck wouldn't start... do you give him the benefit of the doubt or simply react and take your business elsewhere?
Worse yet, do you then complain when people do that same thing to you (eg. dump you without discussion or after only one screw up)?
Just a humbling thought on a Sunday (ok I did go to church today, what can I say...)
[Does sounds like you've given them a chance or more than a chance to make things right, not saying you haven't... just wanted to add a different perspective to this thread. I've also seen a couple other threads here about poor service, etc. where the original poster basically admitted they didn't ask for a refund or at least enter a complaint -- rather they simply posted their story here.]
Diver Dennis
Contributor
I agree. Give them another chance to respond before you axe them. If it happens again, at least you can say you were fair enough to let them try and prove themselves, twice.
I generally agree with the second-chance approach.
If they mess up again, then public noogies count as significant repercussions:
http://www.funsilly.com/noogie.shtml
If they mess up again, then public noogies count as significant repercussions:
http://www.funsilly.com/noogie.shtml
OP
Sperbonzo
Contributor
Fair enough you "second chancers".... Although I have received word from others that this is not an isolated incident of behaviour from this shop owner, I DID ask for any and all thoughts on this situation. 
Similar threads
