Did it match him?
I'm kind of sensitive to this because someone stole my wife's pocketbook 2 years ago. They immediately bought a bunch of $1000 gift certificates at different department stores and none of them bothered to check anything. AMEX flagged it and notified me after a few transactions and I was able to get everything stopped.
But a few weeks later, the thief walked into a branch of our back and withdrew $5000 in cash. She didn't have the account number, nor look anything like my wife, she just handed over the driver's license and the teller looked it up and handed over the money. The bank stalled for a long time in returning the money, claiming that they couldn't be sure my wife hadn't actually taken it. Thankfully, a CPD detective demanded that a manager watch the security tape with him and the person so obviously did not match the photo and description on the DL that they gave up and refunded us.