What's more expensive? 2-3 people on the floor for 10 hrs a day (20-30 hrs of paid labor) or having the same 2-3 answering phones and packing in non-overlapping schedules?
It comes down to insurance. A warehouse with no costumers coming gets to pay a lot less. Also, rent for industrial locations is cheaper than retail space.
Good point. Retail stores do not incur this expense... at least nowhere near close to what online stores pay.
A storerage warehouse has to pay a lot less in terms of heating. You do not need to keep the whole thing warm for costumers. Electricity? Doesn't need to be on during all operation hours. usually restricted to a time frame when stuff is getting stocked or shipped.
Your argument would get a better response if you presented it in a more reasonable andless combative manner. As far as online vs. LDS it comes down to much cheaper rent, much cheaper insurance, quite a bit cheaper labor (compared to an LDS that does the same volume of business or course... it's not fair to say scuba.com pays more labor yet still comes up ahead. places like that can only afford so much labor because they do THAT much business). You know what? That's the competitive advantage of an online store. Great for them! It's good to see them putting that advantage to good use. The fact remains... an online store is cheaper to run than an LDS of comparable transaction volume - no fairies needed.