And I was the staff member who helped Ana. I helped her ask the manager about policy at Force E, and I helped her find Tony and the staff at PDC.
I have no issue with Force E's fill station, Force E's rules. None whatsoever. I have an issue with someone coming on the interwebs and telling me a 40 year old steel tank is junk or rotten, and I should hold it between my knees while filling.
To be perfectly clear, if I'm filling it, it's because I gave it a quick once over, looked at the hydro and VIP sticker, and have no issue with it between my knees, because the result is the same if it's between my knees or 10 feet away. If it lets go, I'm not safe at any distance that I could possibly be in charge of fills.
I have written fill station procedures and perform training for my fill station operators, just like PSI taught me and DOT and CGA require. In those procedures are a set of standards for all fill station operators to follow. Because it's the law. So the comment earlier that "not everyone has procedures" is BS, at least in the USA. I understand Fullytec isn't in the USA. So no, it isn't that the rules have to be posted online, but somewhere Force E has a set of standards for filling cylinders that they should be able to pass along to Ana without too much hassle.
But at the end of the day, it doesn't matter. She has a new shop with a friend of mine. She is happy, and she gets her fills. Force E has met the intent of their procedure, and good on them. They repeated the same limit to me offline, BTW, they don't fill steels made before 1980. And the only reason it got personal was because one member kept insisting that he was right because his gut told him so. Which is fine also, but science trumps gut every time. Gut is why we have anti-vaxxers and flat earthers.