Just this past week I had 3 guests who shore dove with me (kick & scooter) rather than do their scheduled boat trips with Scuba Shack. They had four planned trips with SS, but the first was so bad they canceled the remaining three, even knowing they would lose the deposite for the second (24hr cancelation?). As per previous bad reviews on SB; they said the crew was fake friendly, arrogant, lecherous, with a mixed load 12 pack which negatively affected the experienced divers dives, ending with the usual fake cheering squad docking manouver telling everybody to vote for them as the best of the best of the best. The new divers on board that day all seemed to have had the best dives of their life, which is common with many operators (catch 'em before they know any better).
Today I shore dove with 2 guests that went with SS yesterday. With SS they did Reef's End drift in a current so strong they could not stop to see the critters and then Red Hill drift in a similar current, although they saw lots of turtles and eels (all good divers). Our kick dive today was out beyond the teeth cleaning station way beyond the end of Ulua Reef. They enjoyed today's shore dive more than Red Hill and way more than their Molokini dive, although that's not neccessarily always due to the boat operator. They will be going on the scooter/wreck dive with me either tomorrow or Monday.
I have never dove with SS, but the numerous guests I've spoken to who have dove with them have never had glowing things to say about them. Pretty much any other shore or boat operator on Maui has way less negative reviews than SS, no matter how many best of awards they purchased from some fluffy dive magazine! For some people peeing in the wet suit is just the way it is. As long as the gratuity is generous I will never complain if you pee in our rental suits.