I have been to Wallins on several occaisions and had mixed experiences. I have never had a bad experience with any classroom or scuba instructor at Wallins. To the contrary, every classroom experience I have had there was very professional and enjoyable. That said, every single sales interaction i've had with this shop was utterly unpleasant. The salespeople were too full of themselves and concerned with store policies to actually be effective at sales. You all know who I'm talking about. I found myself not wanting to purchase any gear here. The only reason I continued to purchase equipment from them was that the shop was well stocked and had relatively competitive prices. Things would have probably went much better if the salespeople were more friendly and the shop had more customer-friendly policies. I suppose all of this business will now spill over to the smaller shops which, in my opinion, are a bit more deserving.