Is Extended Horizons friendlier in person?

[Paco II]

Planning some Maui diving for September, so I called Lahaina Divers and Extended Horizons to get more info. I've dived with LD, but from what I have read here, thought I'd try out Extended Horizons this time. So many good posts about them. But I must say, from my phone calls, I am not sure what I will do. LD was super friendly, whereas Extended Horizons sounded cool and uninterested. Not unfriendly, but they sure didn't make me feel 'wanted', so to speak. Should I overlook that and still do my dives with them, or is that how they will be in person as well? A friendly staff/crew is important to me.

 

[friscuba]

Extended Horizons was real friendly on the boat the time I dove with them. I don't recall the phone calls. Hopefully you just talked with someone who was having a "bad phone day".

 

[KrisB]

The crew has always been super-friendly when I've been with them.

 

[Paco II]

Thanks for the replies. Maybe I just got someone who is not a good 'phone person.'

 

[KrisB]

If you're still not sure, there's a third choice that is closer to Extended Horizons general attitude and stuff than Lahaina Divers.

Hawaiian Rafting Adventures / Dive Maui has two-tank dives to Lanai, and I found their ride to be much smoother than the other boats (MDS and XH) that I've taken there.

 

[Charlie99]

Thanks for the replies. Maybe I just got someone who is not a good 'phone person.'

Or you were speaking to an answering service.

Several Maui dive ops use an answering service to book their dive boats. The phone service people keep the booking sheet; can answer basic questions such as departure times, type of tank, and will ask the right questions about things like what gear you have or need to rent; but they aren't knowledgeable about things like specific dive sites.

 

[Paco II]

Interesting! I had no idea!

Or you were speaking to an answering service.

Several Maui dive ops use an answering service to book their dive boats. The phone service people keep the booking sheet; can answer basic questions such as departure times, type of tank, and will ask the right questions about things like what gear you have or need to rent; but they aren't knowledgeable about things like specific dive sites.

 

[mruseless]

The crew has always been super-friendly when I've been with them.

Ditto that.

 

[Paco II]

I guess this is a good lesson for XH and really any dive op: have friendly phone staff. Not everyone is a scubaboard member

 

[scottitheduck]

Seriously..... dive shops are using call centers now. I'm shocked and awed. At least when people call to book dives here it's ALWAYS me that answers! I'm stoked when people want to take me diving..... where has the attention to detail and personal service gone?

G