Thanks -- I did approve the boot repair after they told me that it was no longer being covered by warranty so I am still going to pay this portion even though I disagree with how the whole ordeal went down. I did learn a valuable lesson of either recording these calls or have everything in writing going forward.
I understand and that is very honorable. But, they only told you that after they had your suit hostage. Because of the way they handled that and the issue with the zipper, I don't think I would hesitate much on disputing the entire charge with the credit company on the basis that you sent the suit to them after they told you the boots were free (twice) and you only approved the charge after they had your suit hostage - because you needed to get it back.