Excellent service from Oceanic/Huish

[scubadada]

I bought an Oceanic MH8A transmitter in 2010. In 2017, after about 865 dives, it quit working. Oceanic/Huish replaced it in their Factory Full Service and Calibration program for $120 Oceanic Worldwide Services | Oceanic

Very recently, this transmitter quit working after about 875 dives. Though it did not have a recent battery change, it appeared that there had been a small amount of water intrusion. The RMA was approved immediately on the Huish Returns Portal https://huish.returnsportal.net/ I sent off the transmitter and after one week, door to door, I have a new transmitter for $120.

The quality of the recent service rivals the best I have ever had, from Shearwater. Another 850 or so dives will probably do it for me

 

[Belzelbub]

I agree. I bought a used transmitter that didn’t work. Tried changing batteries and computers first, but no luck. Talked it over with the seller, and he agreed to pay for the service. Started the claim and sent the old one back. As soon as they received my old unit, they contacted me for payment and authorization. Replacement was sent out by the next day.

 

[JohnN]

I had a similar experience. My transmitter died, well out of warranty. I sent a picture to Huish, they promptly issued me ean RMA, the transmitter was received on Monday and the following Thursday I got a FedEx shipping notice of the replacement. Of course free would have been better, but for $120 I'm a happy camper