It is my belief that, like with Dave Shaw, there are some dives where surface support is just a friendly face to bring some bits and bobs to you, or let the recovery teams know its time. In these scenarios then any emergency the primary team cant handle becomes fatal regardless of how many support divers you have.
Should read Verna Von Shaick's book Fatally Flawed. This talks a little about what is involved in support (specifically her firsthand recount of what goes into being the site captain... and specifically for the Dave Shaw dive!) for a major dive. Surface support does not just stand around with their snorkel in their hands waiting for something to happen.
I still object to parallels between the Dave Shaw dive and this one, but that the two divers had even planned to have ANY surface support on their dive, I think, speaks volumes to their level of attempted preparedness.
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