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No assumptions. I am talking about things arranged in advance. They knew what we wanted to do before we got on the boat, and they said it as OK. If they had not said it was OK, we would not have done it. I have never gone against a stated policy without clear permission.
My mistake and apologies. It's a bit of a touchy subject. I've been accused of playing favoritism with customers before and allowing them to do something against stated policy. That's one of the reasons we have fewer policies than we used to. If you have a policy, it needs to apply to everyone equally.