tk trekers
Contributor
As so many have already mentioned, the relationship pays so much more than the few $$$ you might save online on some purchases. I was at one of my LDS a few weeks ago and asked about the cost of doing a hydro on some used tanks I was going to look at. The owner asked me what I was going to pay for the used tanks and I told her, she then made me an offer on brand new tanks that was less than the cost of the used tank + the hydro so I bought all 6 that she had. We stopped in the shop yesterday for some air fills and we asked about getting our daughter certified when she turns 10 in August. The owner said she would do a one-on-one class with her during the morning if we could get her there at no additional charge...where do you think I'll be taking my daughter to get certified?
These are the kinds of things that build customer loyalty and value to me. Yes I have purchased some stuff online from LP. That was a one time deal and after my experience with them, one that I won't make again. I am fortunate to have several really good shops in my area to deal with and I spend some money with every one of them, in return, should I really need something, I'm confident that they will be there for me and that is worth way more than a few dollars I might save buying online.
These are the kinds of things that build customer loyalty and value to me. Yes I have purchased some stuff online from LP. That was a one time deal and after my experience with them, one that I won't make again. I am fortunate to have several really good shops in my area to deal with and I spend some money with every one of them, in return, should I really need something, I'm confident that they will be there for me and that is worth way more than a few dollars I might save buying online.