I guess it's better to be lucky than good?
Let me clarify...
I think we've put this DM in the position where we HOPE she'll learn from her mistakes made on that dive. We're not sure, because we failed to take the steps that would ensure she'd have the opportunity to learn from them. No offense to you, OP, but you're not the right person to offer her further education about all the things that you wish - as her employer - she had done differently. It sounds like the assumption is that if you mentioned this to her boss, it would go badly for her. Maybe not. Maybe she would get coached on how her boss would like his clients ultimately to be treated, and she could go forward with a greater understanding of her job, perhaps ask some questions, and be a better DM tomorrow with her next boat. By not saying anything we rob her of that opportunity. As I said in my original post on the topic, all we've done is ensure that the current level of service continues. And that's not good for the shop, for future clients, or for that individual as a DM.
We learn more from the 1s than we do from the 5s.
kari