My response to this statement is more generic than specific to this thread.
I really don't like the phrase "operator error" as a dismissal of cases like this. Sure, there are all kinds of bonehead operator errors, but in many cases, operator errors happen all too often because of a system design that is not optimal. I am sure everyone can cite the case of the airplane switches, where a flood of pilot errors were eliminated by changing the switch positions. If experienced divers are making frequent operator errors, then I would argue something is wrong with the design.