DevonDiver
N/A
I aggree on most that Devon Diver says, however, if they where relatively unexperienced (which we do not know) they might have needed a bit more support in making the right choises and maybe the dive sites that was chooses should not have been chooses due to the level of dificulty.
Which would still be their responsibility to communicate to the dive operation.
If inexperienced, and incapable of remembering/applying their training, then they should have had a review or check-out dive.
Everyone is certified to dive on his own, but some only got their 4 + 4 dives from the OW course and that does not make anyone a good diver!
Which is why those divers should pay special attention to applying what they learnt in training. If they cannot, then they have a responsibility to address that deficit with remedial training. There are processes for that.
Just a little support in chosing the correct equipment and maybe some other dive site choises and those tourists would have been happy (well at least not raging..). So it is also up to the dive shop to plan according to their customers knowledge and training.
Checking the functionality of your dive equipment in advance isn't a 'dive skill'... it's just common sense.
Don't leave it until you are on the boat/at the dive site before addressing issues such as; kit functionality, selection of appropriate dive site or communication about your comfort zone/capabilities.
To hit a female in the face !!!!!!!!
If that was the case then Danny you are a !@#$%^&*. No excuse whatsoever.
you got to be kidding !! just becourse he know some one in the police he can threat people like that and get away with it..
amazing !
This part seems a bit implausible to me. At the least it seems like a very one-sided account.
If they weren't happy with the service, they could have refused to dive. Most dive operations charge for a dive once you enter the water. If they had an intention not to pay, or where concerned about safety, then they should have made that clear at the time and stayed on the boat.
Frankly, I don't buy this story about the police siding with the dive operator. They would have considered the issue of law... and the law states you pay for services which you use. They had the opportunity (responsibility) to not use those services if they were dissatisfied, but they chose to continue regardless.
Yes, the dive operator could have shown better customer service and offered a discount or other incentive to placate them. We don't know if he did try to do that or not. Their attitude in confronting him would also determine how much he cared to appease them. I'd always seek to address a customer complaint, but I wouldn't have the motivation to assist customers who were rude or aggressive to me or my staff.
As for the woman being struck. This seems very implausible - especially as it is described in the report. Physical contact in any circumstances rarely happens without extreme provocation and/or for self-defence. Again... the story seems very one-sided and I strongly doubt that it happened as described.