I am struggling a bit with Avianca’s ‘no cancellation policy’ and now they are arguing that ‘no cancellation’ means that if they are the ones who decide to cancel the flight, you get no refund....
Definitely needs a look at the ticket contract as well as any obligations they may have under legislation at departure, intermediate or arrival locations.
Most airlines are brazenly breaching contracts/laws and generally acting in a highly unethical manner right now.
It doesn't help that our government representatives showed up to the meetings on these issues wearing kneepads and a bib.
Everyone needs to fight for what they are owed here.
(I will say Ethiopian was extremely helpful for me - AC, LH and BA have been a nightmare to deal with)
I agree that the operators should be identified- good and bad. There are some operating in good faith and some not and we should be able to figure it out based on factual reporting of what is happening without editorializing.
The problem is that internet threshold for 'good faith' is that the affected companies hand out a bunch of free product to people who didn't adequately assess their risk or mitigate it with insurance. They can't just rebook people without losing out on revenue from the future bookings they are instead filling with comps.
There will be good companies doing the right thing and still getting slammed for it.
This is the internet - where are you expecting to find this 'factual reporting'?
I walked away from a 2 week non-refundable tour package in Madagascar when this went down. I expected nothing from the supplier and I got nothing and I'm perfectly happy with this. If I'm lucky the insurance claim will go through - we'll see. (And, let's face it - they need the money more than I do)
