Sometimes I have to ask the shop "How long have you been in business" and the answer is amazing. Once saw a new shop owner get rid of all their customers because they wanted to 'start fresh'. What's that slogan about how to make a million dollars owning a dive shop?????
Honestly I don't know how shops stay in business. I was up in cave country, on a whim I bought a couple of colored reg necklaces and the lady who owned the joint commented "I wish they were more expensive, because those things sell well" (paraphrased), and it made me think what do they sell in Cave Country? I know when I go on a trip, I typically try to arrive with everything I need including gas, and most of my purchases are impulse buys or replacing broken stuff. And most of these shops only have a minimal web presence, as such if I am buying stuff it is probably going to go through a shop like DGX. And since most of the stuff I am using is technical my local shops can't really help me much either.