I forget what the percentage of time they CAN'T make the crossing from Grand Cayman, but I seem to recall that it's not terribly uncommon. I think it's one of those "you pay your money, and you take your chances" sort of things. Especially given the fact that they are crystal clear about the fact that you may not make the crossing.
I was on a livaboard in Truk a few years ago and one of the divers ended up with a full-blown sinus infection. Only got two dives in the whole week. What would the "good customer service" recognition be for such a disappointment? On the Galapagos Sky back in 2009 the six divers on the "other" RIB got skunked and didn't see any whalesharks in two days diving Wolf & Darwin. That must have been disappointing to them. Missing an experience of a lifetime must be worth a few hundred dollars, right?
At some point, should divers expect a few dollar refund for undercooked eggs or a beer that wasn't cold enough to their liking?
Yes, they offer "Storm Check" promotions... because they'd be leaving the dock with half-empty boats during hurricane season. They also offer discounts and promos during other times when the boats are less than full.
I was on a livaboard in Truk a few years ago and one of the divers ended up with a full-blown sinus infection. Only got two dives in the whole week. What would the "good customer service" recognition be for such a disappointment? On the Galapagos Sky back in 2009 the six divers on the "other" RIB got skunked and didn't see any whalesharks in two days diving Wolf & Darwin. That must have been disappointing to them. Missing an experience of a lifetime must be worth a few hundred dollars, right?
At some point, should divers expect a few dollar refund for undercooked eggs or a beer that wasn't cold enough to their liking?
Yes, they offer "Storm Check" promotions... because they'd be leaving the dock with half-empty boats during hurricane season. They also offer discounts and promos during other times when the boats are less than full.