I try hard to be concise in my posts, but there are those that insist on debating the warranty replacement issue, even though Ive been very clear that I have no expectation of resolution. Responding may take a little bandwidth....one of those cases where no one wins...
First, sincere apologies to the dive community at large for singlehandedly causing any restrictive new warranty policies that dive retailers may implement. My bad.
Now lets address some incorrect assumptions.
No professional dives were done using the gear in question. The assumption that the gear was used for a full season is also incorrect. If it had been inspected as suggested in the HOG remedy, that would have been obvious, but
The gauges were ordered on Nov 27, 2010. Medical issues kept me (and the gauges) on the shelf for over 23 months, starting mid-January, 2011 (nobodys problem but my own). I reported the failure to TDL in September 20, 2013, just under 3 years after purchase, and conceivably out of warranty. But I wouldnt know as none was stated. (Do you really replace your cellphone, laptop or TV when the warranty expires if theyre still working?)
Im getting ready for another cave trip soon, so I turned to the manufacturer for one last try. And here we are today.
TDLs offer of replacement covers their costs, but doesnt do as much for me. $41 for a replacement (only one failed) means Ill ultimately pay close to the cost of three gauges to get two that work. I recently bought another pair of gauges (yes, at a promotional price), so it doesnt make sense to inventory another SPG.
Ill pass.
One more time: this thread is about industry perception of Canadian dive customers, not warranty issues.