The Golden Rule v. Dive Deposits

[LI-er]

Ok let say I take my boat up to the Hart this summer and we get blown out 5 days in a row.

My total trailering distance is over 1600 miles.

I should absorb all of that cost.

I would be better off staying home and going to work.

If you want to dive the cool stuff you need to put some skin in the game .

Then stay home. Or share the business profits with your customers since you require then to share the risks and expenses. You can't have it both ways.

 

[fullytek]

For a given revenue, the shop can either spread the cost of a risk between customers by increasing the price, or makes unlucky one lose their deposit.

For each risk, the shop can choose its policy. As a customer, the perception of fairness is quite bad if the risk of cancelation I don't initiate is not spread.

No one looses a deposit.
It's simply applied as a credit to future trips.

How manny covid trips are still working through the backlog.

Paying a deposit as a diver is making a commitment that thay will show up.

The operator has more at stake than the diver.

If you are from far away than you need to book multiple days . We typically book an extra day or 2 as a floater or make up date for large expeditions.

Again if you can't commit less than 100 bucks then you are in the wrong sport.

In 14 years of running charters we have never kept anyone's money due to a blowout.
Every credit has been used by the divers on later dates.

Some people are cut out of off grid diving some are not.

 

[jadairiii]

Does safety include insufficient staff being available? Or not enough customers?

What?

 

[fullytek]

Then stay home. Or share the business profits with your customers since you require then to share the risks and expenses. You can't have it both ways.

I can't beleave you used the word profits on a diving form.

I challenge you to find a licanced boat to take you to the Hart.

Go ahead find the other guy.

 

[The Chairman]

Then stay home. Or share the business profits with your customers since you require then to share the risks and expenses. You can't have it both ways.

I'm not sure why you like stirring the pot so much. Not every dive op has to run their business by your rules. Everyone is different, but in the end a business that can't make a sufficient profit will have to close. They either charge everyone more, or they charge the unlucky ones who have to bail for whatever reason.

 

[LI-er]

In 14 years of running charters we have never kept anyone's money due to a blowout.
Every credit has been used by the divers on later dates.

If what you wrote is true then you only cater to locals. Never to divers who will be in your area rarely or only once. Out of towners don't book with you because of your overly restrictive policy which may result in them losing their money through no fault of their own.

As I suspected you have lost customers.and probably more in bookings than the deposits you would have returned to those who won't be able to use them at some future time.

You're a lousy businessman who blames his customers for the problems and says they're too cheap and poor to dive if they have an issue with your policy. No wonder you're struggling to stay afloat.

 

[LI-er]

I'm not sure why you like stirring the pot so much. Not every dive op has to run their business by your rules. Everyone is different, but in the end a business that can't make a sufficient profit will have to close. They either charge everyone more, or they charge the unlucky ones who have to bail for whatever reason.

This isn't about the customer bailing. You missed some important posts. This guy won't return deposits if his boat doesn't run, whether it's weather, mechanical problem, sick crew, not enough divers, or anything else.

 

[flymolo]

If what you wrote is true then you only cater to locals. Never to divers who will be in your area rarely or only once. Out of towners don't book with you because of your overly restrictive policy which may result in them losing their money through no fault of their own.

As I suspected you have lost customers.and probably more in bookings then the deposits you would have returned to those who won't be able to use them at some future time.

You're a lousy businessman who blames his customers for the problem and says they're too cheap and poor to dive if they have an issue with your policy. No wonder you're struggling to stay afloat.

absolute garbage post

 

[fullytek]

If what you wrote is true then you only cater to locals. Never to divers who will be in your area rarely or only once. Out of towners don't book with you because of your overly restrictive policy which may result in them losing their money through no fault of their own.

As I suspected you have lost customers.and probably more in bookings then the deposits you would have returned to those who won't be able to use them at some future time.

You're a lousy businessman who blames his customers for the problem and says they're too cheap and poor to dive if they have an issue with your policy. No wonder you're struggling to stay afloat.

Now you are name calling.

I dont think 14 years of running safe charters is what anyone would concider struggling to stay afloat.
Are lucky enough to pick and choose who we want to do business with.

This policy has served us well and will continue to.

 

[fullytek]

This isn't about the customer bailing. You missed some important posts. This guy won't return deposits if his boat doesn't run, whether it's weather, mechanical problem, sick crew, not enough divers, or anything else.

We offer a credit for future trips in the event of a blowout.

It's not a windfall for us if the wether sucks. Its actually the opposite as we loose a day and still owe you a trip.