Kharon
Contributor
In regard to the idea of quick and expensive upgrades, dive shops make money on the regular $10 sale from that person who always comes in, is truly a friend, and has value vested in the success of the shop. The constant multi-hundred dollar upgrades are what push people away. We know, we used to be that unknowing customer. When we opened our business, we never wanted to be those guys out for the easy dollar who burned social bridges at every turn. That's why we have a true family of divers. It may not be the biggest in our region, but it is a very loyal one, and we would not have it any other way.
Wish either your shop was near or my shop would learn from you. I think I must have PO'ed the owner by buying a few things (much less expensively) elsewhere. I get arguments and put-downs and sometimes even outright lies almost every time I go there. Why do I keep going there - air fills. The only other shop vaguely close gives me short hot fills every time. Since I'm diving small LP tanks that sux.
It might even be understandable if this was a full time shop - but it's not. Both owners have jobs and the shop is a sideline run from a spare room with a compressor room out in the garage. You can't really just stop and get a fill or buy anything for certain - they are very often out. Moreover they close for weeks at a time while they go on diving trips. Contacting them by email or phone (answering machine) is often met with no return contact. Also, they have limited stock (understandable) and will often disparage things you want to order because they know better and what they carry is better. It probably is for them - but my diving style and needs are different.
I don't mind paying the full shot to fill a small 50cf tank or even a 13cf or 27cf pony. But I get really tired of being put down by a person I'm paying money to. It's also hard to wait 4 weeks or more to get a hydro and sometimes even a vis. The other shop can get the hydro done in 4-7 days but I'm afraid to use them for that because it might PO the owner of my local shop even more.
Sorry for the rant but people who have a great (or even good) shop near them should be grateful.