Smarttrak fail to open after Win10 upgrade to ver. 1607

[fmerkel]

As the title says. I've had this problem with 3 completely different PC's. It was working prior to the upgrade, including the infrared interface. Now I get this message:

[UWATEC SmartTRAK 2.0.8.1 has stopped working....]

The rest of the message is useless giving you only the option to close the program.

I have had it work. I have no idea why it will, they why it won't. Complete puzzle.
Thankfully it works on my main home PC, but the upgrade to my travel laptop yesterday set this message in motion. The other PC's are test beds so I'm not concerned that it doesn't work on them but it does highlight the problem.

 

[underH2Oman]

It has to do with the windows upgrade. You will need to follow a few additional steps to get it working. the information can be found on Scubapro's website at;

http://www.scubapro.com/en-US/USA/instruments/computers/products/usb-infrared-interface-(irda).aspx

Hope this helps.

 

[fmerkel]

It is NOT the infrared interface. Old problem, now taken care of. That works fine. The program itself will no open. I've actually gotten it to work with Subsurface (another dive log program) but I'm used to and would prefer to stay with Smarttrak.

FWIW, I've also written Scubapro directly but have faint hope of support from that quarter.

 

[underH2Oman]

If it was working prior to the update, the update must have changed something that smarttrak is looking for. Perhaps a fresh install of smarttrak might fix the issue. If you have tried that I do not have an answer for you.

Good luck

 

[fmerkel]

Perhaps a fresh install of smarttrak might fix the issue. If you have tried that I do not have an answer for you.
Good luck

One of the first things I tried. Same result. I should have indicated that.

 

[zf2nt]

I just discovered I have exactly the same problem. This is on Windows build 14390.0 of Version 1607. I did have it all working on Windows 10 because I got on the early beta adopter program in order to get a working IRDA driver. That was fine through many iterations, and it finally made its way to a standard release of Windows 10. But now this particular build is broken again! Has anybody found how to go back, and back to what version, in order to get SmartTRAK working again?

 

[fmerkel]

See your PM. Report back.

 

[drmlmom]

Is anyone still having this problem? I completely uninstalled and reinstalled and it worked for a few months. Then 3 weeks ago same thing happened. Now I keep getting the same message. Husband started to get it too. So neither of us can use SmartTrak. ScubaPro suggests that is a Windows issue....Any suggestions or referrals welcome!!!!

 

[fmerkel]

Is anyone still having this problem? I completely uninstalled and reinstalled and it worked for a few months. Then 3 weeks ago same thing happened. Now I keep getting the same message. Husband started to get it too. So neither of us can use SmartTrak. ScubaPro suggests that is a Windows issue....Any suggestions or referrals welcome!!!!

What version of Windows? The problem was fixed after the first year. I haven't had any problems since.
Are you using the same computer? If so, try a different computer.
Are your USB connections working OK with other devices?
Are you sure the infrared is working? Do you see it in [Device Manager] when you plug it in?
Do you have and aftermarket USB 3.0 card you are using? Some are pretty unreliable. I've had a couple fail. The cheap ones can do weird things. I had one take out my networking/internet when it failed in one PC. That card worked fine for over a year. Moved it to a different PC and it works OK there. Go figure.

You could try downloading Subsurface, then try downloading your dives to that. That would separate SmartTrak problems from Windows problems if it works.

 

[drmlmom]

Most current version of windows, both of us relatively new new computers (bought within the last 12 months, Window up to date, we're not using the same antivirus), and at one point we both had it working. That's the frustrating part.
Yes, USBs are working (I do a lot of photography). No problems with the IR as long as the Smartrac was working, but at this point, I can't even get to that.

If you have any other suggestions, I would welcome them, as well as any direction to go for help (ScubaPro responded to my husband finally, and say the problem is not on their end...)
Thanks in advance!