Mark Tourtellot is the owner of the shop and is a mixed gas diver with SCRET (www.scret.org), and has dove both the Governor (240 fsw) and the Admiral Sampson (320 fsw). I believe he is Tech 3/Cave 2 certified with GUE and is a WKPP support diver.
That would explain his arrogant demeanor! A couple of years ago, my wife purchased a gift cert for my open water through 5th D in Kent for X-mas, the follow February (2 months later) I called to schedule and was informed, by Mark personally, that the Kent shop was closing and that I would need to go to Issaquah (thats a haul from the old house). I asked if I could get a refund for the gift certificate, his response, and I quote... "I am not a bank, you will need to come in and cash it in on product". Nice attitude!
Now my two cents worth, being a combat veteran, an attitude like will get you killed no matter what the resume looks like! I will not spend a dime in that store nor would I dive with the guy, basically I think he is an arrogant Jack***** with whom I want nothing to do with!
I would suggest TLSea if youre in the Des Moines area or Underwater Sports, can't go wrong either way!