Dan's Dive Shop once bubbled...
Dan's was not given a chance to rectify the problem. The customer called Friday afternoon, April 11 after I had left town for Guelph. Staff relayed the problem to Bare who were to call us Monday April 14 after checking their options. I learned about it April 12, Bare is closed Saturdays.
Unknown to us, Joe called Bare directly on April 11, got into and argument with them and then started shooting his keyboard off about all involved in helping him make his mistake.
While sympathetic, I must reiterate he was told by myself and my staff on several occassions that custom would be the better way to go. But that's only his word against two.
By the time I determined that we indeed could alter the suit, he had made arrangements to go local - which I think is ok. The cost with shipping & time frame will work better and still be less than custom. The suit - again - was NOT A CUSTOM measure. but an altered stock. Custom suits would've had a measuring form for the buyer to fillout and send back. We suggest the buyer go to a tailor to get measured up properly for all custom suits.
I did tell him the gloves & rings were the same as DC, from the same supplier, but we have our own source for them. They are one and the same glove and ring set.
Out of the dozens of suits we've sold accross North America this is the one and only problem we've encountered. And we are sorry it had to come to this.
Dan
President
Dan's Dive Shop Inc.