coppermaus:
Secondly, before my inbox explodes from PMs and this thread becomes about the evil dive operator in Cozumel, I should say that I don't want to take it that way. Maybe that's a cop-out, but I think it's a situation any of us could find ourselves in going with ANY op. If we avoid Shop X at all costs, don't we just have a false sense of security?
Sure, the DM was unreliable, but since I did not talk to the dive op about him, is it fair for me to talk about the dive op to the world on SB? Because so many of people want to know their name, I realized it's my responsibility either to tell you or to tell the dive op about Gabriel, so they can deal with him, which is what I'm going to do. I truly do think they are a very good operation, so they do need to know about this guy's unsafe behavior.
I'd like to ask you to reconsider witholding the name of the operator and the DM. Here are my reasons:
1) As you can see, many people dive Coz who are not experienced enough to be there. You would be helping them tremendously by knowing who to avoid. The DM may work for several shops, so knowing both would help.
2) You should tell the shop, but they are also responsible in part and may not aggressively follow up with your complaint.
3) I agree that the shop should not be boycotted, however, this was a truly dangerous situation. A person's well-being is worth more than the dive shop's reputation. Let them earn back our respect by identifying the operation and letting people decide themselves what should be done.
Newer (and perhaps infrequent) divers especially tend to forget that they are responsible for their actions, no one else. However, in a sport where you continue to learn, a novice diver is often the least reliable person to make the determination on whether they are prepared for a dive - especially since they often cannot know all the dangers that they face. (A hard overhead at 130' - jeesh!). However, in a resort setting, the industry as a whole would be better off if operators considered "Is this person ready for dive X", and be prepared to tell people "no".
I've been reading another thread about a Ramada Inn who inadvertantly overcharged a person's credit card, then provided poor service. This certainly isn't life-threatening, and yet it will make me more cautious when dealing with this particular hotel.
Don't kid yourself - your situation *was* life-threatening. Maybe the shop has no responsiblity in some people's view, but I disagree. I hate to state this blatantly in a post, but it should be obvious - wouldn't it be a shame if a novice (or any) diver is injured by this shop/DM? By your own admission, your buddy long thought there was nothing wrong with the DM. By knowing who they are, everyone (skilled / novice / infrequent divers) can make the determination of who to use with more information.