Recent experience with Delta Customer Service...

[Cajuncru Diver]

Unfortunately the FAA doesn't authorize many "foreign" carrier to provide service between Florida and Texas

 

[mooney]

Pete,
If you were trying to fly during "Snowmegeddon" I am not surprised at the cancellation. I was reading an article today which stated that new rules went in to effect in January where airlines are being fined $25,000 per passenger for any flights held on the tarmac for over 3 hrs. A result of this sction is that airlines would rather cancel a flight with short notice than pay a fine which could be astronomical dependent on the number of passengers on the flight. Airlines do not give a rip about your baggage or your business. They only believe in the bottom line because they know you may be justiflibly pissed but they know you will be back. I love the "Robo Answers" it is like they never even read your compliant. Delta does suck and I aviod them like the plague.

Jim

The real problem and reason for the cancellations is the lack of deice fluid in ATL, not really the 3 hour rule. But your other observations are spot on What else would you expect from an industry that pays huge bonuses to their execs for only losing $250 million a quarter while forcing the blue collar guys to take pay cuts?

 

[dmoore19]

Corporate America has been on a downhill slide for years. It is just recently being brought to the forefront. How is it somebody that has no experience in an industry can move into a job as CEO? Don't know where Delta's CEO came from but I would almost bet it wasn't from someplace within the Airline industry! Sad really.

 

[fppf]

Pete, did you try going to the airport and crawl up some managers puckering bung hole?

We used our points to upgrade to first class on a return trip from Maui. OMG I will NEVER use customer disservice (AKA India) again. I knew something did not sound right after they "upgraded" us and we could no longer check in to our flight. Called them back and they said, "Oh no, your all set sir". Well we went to the airport first thing in the morning (its Maui, Island time) the customer disservice rep actually canceled our tickets, we did not have ANY seats on your flights, at ALL! Then they proceeded to tell us that "oh, sorry you can't use your points for upgrades because you bought your tickets online" Who the hell does not buy there tickets online these days? Needless to say my wife is like a Saint Pit Bull and got everything straightened out. We both needed to be home on time due to work obligations. If I had to deal with that you would have been reading about me in the paper.

 

[mike_s]

using Delta points is about useless. first off they charge you $50/ticket to use miles that are part of their "passenger loyalty" program.

then now days you have to pay "double miles" (50,000 miles or more) to get a ticket.

Then you get charged for every bag you check.


Delta is just a joke...


btw... Pete... you might want to consider editing your signature file. doesn't look like you're going to make it...

Next stop: Dallas, Texas for the Tejas Dive Show!
NetDoc@ScubaBoard.com (407) 745-1516
Pete "NetDoc" Murray​

 

[RJP]

At one point a few years ago when I was a Diamond level Delta Medallion member I had occasion to call their reservation line, but couldn't find the special "Diamond-only" phone number. The woman who answered was pleasant enough, but the call went south quickly...

She: I'd be happy to help you...may I have your SkyMiles number?
Me: Sure, its 123456789
She: type, type, type...
She: Oh...hmm...
She: Is this Mr. RJP?
Me: Yes.
She: I'm terribly sorry Mr. RJP, but I'm afraid I can't help you.
Me: Why is that?
She: According to my system you're a VIP
Me: Excuse me?
She: This is the "regular" Skymiles reservation line
Me: And...?
She: This line is not for VIP's, I'm sorry.
Me: So you're saying that you can't help me because I'm a VIP.
She: Yes sir. I'm terribly sorry, but that's our policy.
Me: You're policy is not to help VIPs?
She: Yes sir. I'm terribly sorry.
Me: But it's your policy...
She: Yes sir, that's right.
Me: Delta's policy is to not help VIPs?
She: Yes sir. I'm terribly sorry.
Me: You can't begin to imagine...
She: Is there anything else I can do to assist you today, Mr. RJP?
Me: Else!?! You haven't helped me YET!
She: I'm terribly sorry sir, but...
Me: I know, I know! "It's Delta's policy to not help VIPs."
She: Yes sir, I'm sure you understand...

:shocked2:

 

[fisheater]

It constantly amazes me how much apparent energy goes into the airline industry's efforts to piss off and abuse their customers.

 

[RJP]

It constantly amazes me how much apparent energy goes into the airline industry's efforts to piss off and abuse their customers.

But at least she was terribly sorry!

:cool2:

 

[Jeff Toorish]

I stopped flying Delta long ago --they are simply the worst.

The final straw was the time I was flying Delta out of Atlanta when some idiot caused a security breach. Hartsfield Airport in Atlanta was evacuated and everyone had to go through security screening again.

We were all outside, in the heat, for about five hours. Eventually back inside, I headed for the gate. I was lucky, my flight was not cancelled only delayed.

When I got to the gate, the gate agent starts arguing with me about my carry on luggage. Mind you, at the time I was a Delta preferred frequent flyer --you know, board first, get into first class easier --that kind of thing.

Anyway, I used to travel with a roller board that had a small case attached to it that I used for camera and computer gear. These were both relatively small cases --and this idiot woman tried to argue with me that the smaller case was not really a camera bag.

I pointed out that, technically, any bag carrying a camera is a camera bag.

Eventually I had to ask for a supervisor; at which point she shook her head and said something like, "well I don't think it's a camera bag, but just get on the plane."

Clearly the evacuation of the airport was not Delta's fault, nor was the inconvenience. But for a gate agent to then make an issue of absolutely nothing --oh, and be completely mistaken --that is just a company that is badly managed.

In the end, I stopped flying Delta. That probably cost them a few thousand dollars in business, meaningless to them. But eventually enough people will do that and it will add up, and they will wind up out of business.

Just my 2 cents.

Jeff

 

[Doc]

In a complaint letter one should always state categorically what the writer wants that would make them happy.

Yes, airlines have degraded, flying anywhere during Snowmageddon was difficult, but still I didn't see where you were asking for anything.