I attempted to join NSS-CDS on January 1, 2021 as I'm getting back into cave diving. Back in the early 2000s, I was a NACD member. The first day of this year, I purchased a NSS-CDS regular membership for $20 plus a black t-shirt for $20. On January 19, the shirt hadn't shipped yet and my membership status said "There is no content assigned to this membership." I contacted Adam. He said he would "look into it and get back with you shortly." He didn't. I followed up on January 25. He again replied right away saying, "I am surprised to hear this hasn't arrived yet. I will look into and get back to you shortly." Again, no follow up. On February 2, I again emailed Adam while also copying Renee, Joe Citelli, and Brett Florian. That finally spurred some action although not what I was seeking. Rather than processing the membership and shipping the shirt, instead my entire $40 was refunded with an apology and a promise from Adam that, "I will still mail out the shirt you ordered, tonight. we will also comp a full year membership for you." The shirt never shipped. When I log onto the website, my membership status now says, "Cancelled." I have all this documented by email for anyone who cares to see it.
I have a masters degree in public administration. I currently manage a non-profit organization with 23,000 members. Ten years ago, the organization was at 2,100 disgruntled members when its Board asked me to step in and resolve its issues. So I have quite a bit of experience with non-profit administration. There's a two-fold problem with NSS-CDS. The first is with management not following through and using the promise of comp'd memberships to try and placate upset divers. That's not good for the organization. The larger problem is the lack of oversight by the current board. That often happens within organizations when popular figures who don't have the drive for change are in power. It kills organizations.
I'm on the membership list that Ken posted here. But am I actually a member of NSS-CDS? My dues were refunded. I'm receiving no communication from the organization. Despite Adam's promise of a comp'd membership, no membership information has been provided to me such as a member number online. I'd love to be a part of this organization. But it would be insane for me to renew on January 1, 2022.