this sounds odd to me. i can only assume that whatever protocols were put in place were faulty or not executed properly.
my humble opinion.....if a passenger is required to submit a negative test result "X" number of days prior to boarding, if secondary screening is done while boarding, every crew member provided a negative test and has isolated on board well before any passengers are allowed on, and if social distancing, hand sanitizing, and mask wearing is practiced on board, then how do you get an "out break" ?