New Oceanic Pioneer Ultra Clear Mask

[Doug Krause]

I'm unable to provide a date that any of us would feel 100% confident in right now. Up until last week, we were still working to get a fairly significant number of frames reworked and swapped out so that we could begin shipping, by the end of February as we had all hoped. We are close - I haven't had a chance to get a status update yet, but will keep you informed here as I learn anything more. We thank you for the continued support and patience...

 

[chrislov]

Any further update yet . . . even if it is an update along the lines of "no sooner than . . . " Many of us put money down on these masks months ago with a promise of "soon" and then later "end of February." Appreciate that Oceanic won't release these until fixed, but also would appreciate greater communication on the status.

 

[rquasar]

I sent Mr. Krause an email today asking him the same thing(no reply yet). I ordered my mask from scuba.com. When I asked scuba.com, they informed me the new release date would be March. Not sure they know anything more than we do. Since they also stated February would be the new release date before. I do understand scuba.com has no control over what Oceanic does, and is at the same mercy as we the "little" people are. But like you, I too have been waiting months for the mask (pre-paid) to be delivered. And yes a little more respect/communication from Oceanic would be much appreciated. A simple 2 minute status update in his other wise I'm sure very busy schedule would suffice. I can't even dive until I receive the new mask. My skirt on my other mask got a kink in it & has developed a leak, a real pain in the butt to constantly have to clear it.

 

[Dive Right In Scuba]

Im not trying to stir the pot, we have pre-orders too, but we didnt collect money....Oceanic never delivered a product or released it yet...You guys really need to have a beef with scuba.com or where you have your money. Its their problem for charging you for a product before its available...now I know it was supposed to be released already, but this is nothing new in scuba...there are delays. Oceanic doesnt care if you pre-ordered, they didnt charge scuba.com yet...they charge them when they ship....like we do. Please dont take that as Oceanic doesnt care, but all this " I prepaid" stuff is not their problem.....the dealer did that, not them.

The problem was, there was an issue with the mask, its delayed. If you cant wait for it to be fixed, get your money back....if you can wait, wait...Its a killer mask!!! Im not trying to be rude, I have alot of people waiting too.....hopefully soon...but I would ask for your money back if its a big issue with waiting

And dont call OCeanic rude, they dont sit at their computer 24 hours a day to respond on here...they have a HUGE operation, they get here when they can. You should voice your frustration to your dealer, let them give you the info! Oceanic is supposed to deal with dealers, not you...this is great that the manufacturers get on here to try and help, but dont take it for granted or try to discredit them by saying they should do this or that....they have dealers for dealing with customers....talk to your dealer that you paid to handle this for you

PS- Its worth the wait!!!! It really is a stellar mask

 

[soonerwink]

Im not trying to stir the pot, we have pre-orders too, but we didnt collect money....Oceanic never delivered a product or released it yet...You guys really need to have a beef with scuba.com or where you have your money. Its their problem for charging you for a product before its available...now I know it was supposed to be released already, but this is nothing new in scuba...there are delays. Oceanic doesnt care if you pre-ordered, they didnt charge scuba.com yet...they charge them when they ship....like we do. Please dont take that as Oceanic doesnt care, but all this " I prepaid" stuff is not their problem.....the dealer did that, not them.

The problem was, there was an issue with the mask, its delayed. If you cant wait for it to be fixed, get your money back....if you can wait, wait...Its a killer mask!!! Im not trying to be rude, I have alot of people waiting too.....hopefully soon...but I would ask for your money back if its a big issue with waiting

And dont call OCeanic rude, they dont sit at their computer 24 hours a day to respond on here...they have a HUGE operation, they get here when they can. You should voice your frustration to your dealer, let them give you the info! Oceanic is supposed to deal with dealers, not you...this is great that the manufacturers get on here to try and help, but dont take it for granted or try to discredit them by saying they should do this or that....they have dealers for dealing with customers....talk to your dealer that you paid to handle this for you

PS- Its worth the wait!!!! It really is a stellar mask

I am still waiting, I ordered one from them and they are correct my credit card has not been charged yet. I would rather wait and be more confident that I won't have any problems with it. It would give Oceanic a bad name if they released it and you had to return it for a new one, not to mention the cost involved.

 

[rquasar]

First off Mr Sponsor . If that's the case then perhaps Oceanic shouldn't run/sponsor a Forum, or have a direct link to "this" Forum. That is the idea of a Forum. And yes it is their responsibility to keep people informed about their products or the lack there of.... And with Oceanic not trying to keep the calm about their products. Again I would call that inconsiderate of them on their part. And with the fact that your the one answering this Forum, pretty much again makes my point.
Forum: an assembly, meeting place etc., for the discussion of questions of public interest.
2:A public meeting or presentation involving a discussion usually among experts and often including audience participation.

 

[Dive Right In Scuba]

First off Mr Sponsor . If that's the case then perhaps Oceanic shouldn't run/sponsor a Forum, or have a direct link to "this" Forum. That is the idea of a Forum. And yes it is their responsibility to keep people informed about their products or the lack there of.... And with Oceanic not trying to keep the calm about their products. Again I would call that inconsiderate of them on their part. And with the fact that your the one answering this Forum, pretty much again makes my point.
Forum: an assembly, meeting place etc., for the discussion of questions of public interest.
2:A public meeting or presentation involving a discussion usually among experts and often including audience participation.

How does me posting in a public forum prove any point of yours? What is your point? All your saying is that you paid money, and they better tell you when its going to be released....What point did I prove of yours? I dont work for Oceanic, Im not answering for them...

- Discussion of public interest- where does it say that you pre-paid so they owe you an explanation? scuba.com owes you an explanation, they have your money and havent delivered....why dont you ask for your money back?
- Including audience participation- Who said you couldnt participate? But when you try to get mad just because you pre-paid and its not available yet....well its your fault for pre-paying or scuba.coms for not keeping you informed on what you purchased from.....scuba.com

Mr. Sponsor over and out.....lol

Seriously, I dont get this "point" your talking about and how I prove it...can you please clarify?

 

[rquasar]

I made my point. If you cant see it, oh well. But I'm sure most everyone else with a modicum of intelligence will know exactly what i am talking about. It has "nothing" to do with being paid for. That's just it, "you" don't get it!!! And yes if it's not released by the end of the month. I will request they credit my account.

 

[Dive Right In Scuba]

I made my point. If you cant see it, oh well. But I'm sure most everyone else with a modicum of intelligence will know exactly what i am talking about. It has "nothing" to do with being paid for. That's just it, "you" don't get it!!! And yes if it's not released by the end of the month. I will request they credit my account.

You want them to keep you better informed would be your point, but I dont see how I "proved" anything....ah well...I guess Im not smart enough to play with you...your mind tricks are too great for me....what was I thinking to go against a Jedi....LOL.....your mind tricks are too much for Luke

 

[rquasar]

QUOTE: And don't call OCeanic rude, they don't sit at their computer 24 hours a day to respond on here...they have a HUGE operation, they get here when they can.
And yet with nearly 2000 posts. I'm guessing you do sit at your Computer ALL day. You seriously, need to get a life, or a woman. QUOTE: what was I thinking to go against a Jedi. Let me throw in an acronym for you... ROFL. Was that really the best you could come up with.