Malfunction with Apeks DSX Computer, Code: System Error 10

[stanleychan]

hey, guys, I bought a DSX last year and upgrade it to the latest software version and about 30 dives till now. Yesterday I went dive and not bring the regulators with transmitter and I don't turn off the transmitter on the setting menu. Then it first alarm lost TMT and later showed a red screen noticing system error 10. After that dive, I still can't reach to the main menu because it kept alarming system error 10. I don't know how to reboot the computer and the customer service of Apeks never reply no matter through Facebook or email address on the Apeks US website. Very bad experience.

 

[runsongas]

why aren't you going through the dealer where you bought the computer?

 

[stanleychan]

• why aren't you going through the dealer where you bought the computer?

  yes, I've contact them and wait

 

[stanleychan]

just check the dive log and found the information as the pic shows...

 

[stanleychan]

finally, I've contacted Apeks UK and they told me how to get the warranty. nice

 

[stanleychan]

just solve the problem after reseting the computer and erasing all the data. it's a firmware bug. If the computer keeps searching the transmitter and no signal for a certain time, the system will collapse. So remember to turn off the transmitter if you don't use them. Hope Apeks could fix the bug in the near future. It's a risk because the signal could not keep connecting all the time throughout the dive. If the problem arise during a dive, the computer will be totally disabled. you can't solve the problem underwater.

 

[d^2b]

Oof. That's a nasty bug. Indeed it deserves an urgent firmware update. I guess we'll see how good Apeks is at customer service for computers.

 

[stanleychan]

Apeks said they're working on the firmware and release soon. It's a firmware bug. The hardware is ok.