We just had a new shop open. It has actually been around a long time but changed ownership recently after being more or less closed this year. It has been taken over by an independent instructor who is welcoming other independents to teach with (NOT FOR) him. We bring in our own students, use the shops tanks and gear, recommend our students to him for equipment. I am an equipment dealer myself but 95% of my business is on line. He has offered me space to display some of my stuff for a percentage in exchange for considerations with pool use, air fills, etc. He is also going to have some of my brand of regs in rental

. We are also the only shop in the tri-state area (PA,Ohio, WVa) that has an ON SITE HEATED POOL STEPS FROM THE SHOP. No show up for pool and have to drive somewhere else. We also have a 60 ft deep lake 5 minutes from the shop that only this shop has access to.
This is what needs to happen. Shops need to cooperate with independents and make use of them rather than look at them as competition. I get students from all over the east coast for advanced training. They often do not want to travel with tanks and weights. I have some tanks for some classes and offer them for rental but it's nice now having a place to get them from if I need more. These are rentals he would otherwise never see.
Many shops don't see that. They think that every student needs to come thru them or will come through them. The guy who came to me for a refresher from Viginia would never have rented the tank or bought the accessories he did if I had not brought him in. The students who came 2 hours each way twice a week for OW classes would never have walked into that shop or spent the thousands that they did if I had not met them at a regional show, that I am the only one from my area who attends. What will change it and make the industy better is not shortening training days, reducing skills taught in classes, or focusing on keeping the dive center open as it tries to currently do and is failing miserably at.
What will make the industry better is focusing on producing more skilled, better prepared divers that KEEP DIVING LOCALLY! They will keep the shops open. They will keep the manufacturers in business. The once a year vacation diver is why OW training is often a loss leader. They do little for the dive equipment or dive shop segments of the industry. My instructor trained me to love local diving. That's why in the first 6 months after being certed I had BC, regs, tanks, drysuit, etc. Local divers do this. Vacation divers buy mask, fins, snorkel, and maybe a suit most times. No one can stay open on that.
If there is water that is accessible there is local diving. Train your divers to dive it and appreciate it. If you only train to send them somewhere else then you should fail and have no one else to blame but yourself. Cooperate with independents and let them issue their own certs. They do not have to go through the shop. Support local diving activities and events even if they are not right down the street. The show I attend every year is 150 miles away but worth it for me to get a booth, supply prizes, and do a presentation or two for. I have gotten gear sales and students from it.