Sirto
Contributor
I have a comment on Dacor / Mares concerning lack of customer service. I bought a Mares M1 computer and needed to replace a missing o ring on the battery compartment. This is a user replaceable battery so it's meant to be opened by the user. I called Mares "customer service" and they wouldn't sell me the O ring nor tell me the size required . They said I had to go through a local dealer. The problem is that no dealer I talked to (and I talked to 5) was willing / able to get parts from Mares until they had at least $100 worth of items to order.
After much searching and some help from Scubaboard members I determined the size that was needed and got a replacement at a hardware store.
Based on this experience I don't intend to ever buy from them again.
After much searching and some help from Scubaboard members I determined the size that was needed and got a replacement at a hardware store.
Based on this experience I don't intend to ever buy from them again.