Insight silver buttons will not down load

[William Hale]

can not download my insight to my computer after the handshake it says timeout. The DC starts counting down from 120 but will not down load. I'm running windows 10 and have done the following.
1. Downloaded the latest driver and program
2. Uninstalled and reinstalled on computer it was working on at one time
3. Installed on a computer that never had the software installed.

like the computer hate that it stopped downloading

 

[SEMO Scuba]

Try plugging in your USB download cable before you open the Sherwood dive log on your computer.
(1) Plug download cable into laptop and wait a few seconds until laptop finds the USB device
(2) Open Sherwood program on laptop
(3) Plug USB into DC and activate DC
(4) Cick on Add/Download new dives
(5) Start download

 

[William Hale]

Vince from Sherwood called and tried to help diagnose the issue. After about an hour he gave me an rma to send the dc to them to trouble shoot. They found the issue was in the cable and replaced it at no charge. What an excellent company and i will be purchasing more product from them due to their excellent customer service.. Thanks Vince.