ideas and suggestions on the design of the "perfect" dive computer

[griffon]

good to hear, sorry for my ignorance, GTM?

Oh uh, that's Go to Market, though FPS First customer ship, might be more accurate.

 

[jimmy71]

Wait. Now we are talking about First Person Shooter video games? Or Frames Per Second?

 

[grouchyturtle]

I'm still hopeful that this is just busy people oversight, or staff changes, and human error, but the red flag is definitely up for me.

No excuse at this point. It's been a few weeks. And these were simple questions, that would have taken minutes to provide quick one line answers.

I did get reply via email to the info adress. Somewhat belated, didn't get specific other then they will adress the older preorder issue later, and that they are on track for manufacturing and certification.

Did they say they were going also address the issue of multiple unanswered questions on a forum?

Sorry, but if you're going to have an online presence, especially in forums and other social media, you need to take the time to actually educate yourself about the technology a little bit. Or if you do hire someone to handle it for you, it's a MUST that they're not the only one with the log ins and access to those accounts. Otherwise THIS is what happens! Even after people have said the red flags are up, still no response. I realize it's a small start up, and they may be busy with other things, but this this still doesn't instill too much confidence. Just look at how fast social media can kill the reputation of a large known brand these days. It's even more important for a small unknown company to stay on top of this stuff. Hire an intern if you have to!

 

[jimmy71]

I think you have a point. I know my sister spends a crazy amount of time maintaining he small online businesses reputation.
Customer service is big with a product like this. It is one of the reasons that the VR3 has lost to the shearwater

 

[griffon]

Looks like the action is on their FB page now (heh SB jilted). They have a vid of a submersion test https://www.facebook.com/photo.php?v=3031855473696 blurry cam centeral but still cool.

 

[jimmy71]

wow, I have to say that I am very impressed with how that looked. Very clean. I hope this product becomes reality

 

[Dirty-Dog]

I really want this. I mean REALLY want it. But like others, I am concerned by the lack of responsiveness to questions, especially in a small startup company. There is always a concern about spending money with a smallcompany simply because you don't know if they'll be around next month, even if the product is a good one.
They started out with a strong online presence here, and given how big SB is in the online dive community, I think it's unwise to let that go. How long has it been since we saw a reply from their rep here?

 

[grouchyturtle]

They really should just close this thread. The facebook page does seem to be pretty active, and I got a response within a few hours to my initial question from here.

 

[ScubaCapsule]

Fellow Divers,
Sincere apologies for leaving you with so many unanswered questions for so long! I was visiting an awesome factory with the Scuba Capsule's "Gold Master Candidate", and we are on our way back to Florida now, so let me catch up with all of you within next few days...

 

[ScubaCapsule]

Here comes a draft Frequently Asked Questions doc for the Scuba Capsule. We are going to upgrade our web site soon, where we will run the FAQ blog, so we will be able to quickly respond to all your questions...

http://scubacapsule.com/ScubaCapsuleFAQ.pdf