Hijacking! How good are you?

[thanksforallthefish]

Morning Fish, how are things?

Sorry, was stuffing my face with toast and vegemite!

What are your plans for today?

And hey, since I upgraded to the 25GB at midnight, my speed has increased too...I wonder why?

Everything is rosy thanks Liv ...

Plans .. dont have any really ... Sheila has to take it easy, I mowed the lawns yesterday, probably do some tidying up in the backyard, but that is about it.


Strange ... same thing happened to me, I wondred if they think that as you get a greater limit they will make it easier for you to download more so you will need a greater download limit.

Am I just being cynical???

 

[livinoz]

Everything is rosy thanks Liv ...

Plans .. dont have any really ... Sheila has to take it easy, I mowed the lawns yesterday, probably do some tidying up in the backyard, but that is about it.


Strange ... same thing happened to me, I wondred if they think that as you get a greater limit they will make it easier for you to download more so you will need a greater download limit.

Am I just being cynical???

Ahh, good!

Yes, I knew she had to rest up today. Are you planning a dive tomorrow?

Cynical when it comes to Telstra? I don't think you can be cynical enough!

 

[thanksforallthefish]

I use this Firefox plugin that puts an icon in your toolbar to monitor your Bigpond usage. It is only as accurate as Bigpond, as it gets the data directly from them, and Bigpond say they only update the date every couple of hours, but it gives you an idea as to what you are downloading.

Net Usage Item - Firefox Internet Usage Extension


The other option is to use NetLimiter ... this monitors all internet traffic and gives you a very accurate picture of what is going on, but consequently more complicated. I actually use both.

NetLimiter - The Ultimate Bandwidth Shaper

 

[livinoz]

I use this Firefox plugin that puts an icon in your toolbar to monitor your Bigpond usage. It is only as accurate as Bigpond, as it gets the data directly from them, and Bigpond say they only update the date every couple of hours, but it gives you an idea as to what you are downloading.

Net Usage Item - Firefox Internet Usage Extension


The other option is to use NetLimiter ... this monitors all internet traffic and gives you a very accurate picture of what is going on, but consequently more complicated. I actually use both.

NetLimiter - The Ultimate Bandwidth Shaper

Thanks Fish, I'll look at those. It will certainly give me a better idea of what's going on.

NZ can't wait to get out of the office. They can't access any "chat" sites there.

 

[thanksforallthefish]

Ahh, good!

Yes, I knew she had to rest up today. Are you planning a dive tomorrow?

Cynical when it comes to Telstra? I don't think you can be cynical enough!

Sheila really wants to, but I think it would be better given what the osteo said to give it a miss, make sure she gives it enough time to settle.

I dont think viz will be all that good, and it isnt like we cant do it some other time.


Well to tell the truth I have not had any real problems with Bigpond, A while ago we kept getting constant dropouts and taking quite a while to reconnect.

Called support and they had a tech here within 24 hours. All seemed to be fine, a day later the same problem started again ... rang support ... another tech the next day ... everything has been fine since.

 

[livinoz]

Sheila really wants to, but I think it would be better given what the osteo said to give it a miss, make sure she gives it enough time to settle.

I dont think viz will be all that good, and it isnt like we cant do it some other time.


Well to tell the truth I have not had any real problems with Bigpond, A while ago we kept getting constant dropouts and taking quite a while to reconnect.

Called support and they had a tech here within 24 hours. All seemed to be fine, a day later the same problem started again ... rang support ... another tech the next day ... everything has been fine since.

I've had numerous problems with them and the tech support has been pathetic; I've called and usually got some person in Pakistan or wherever whom I couldn't even understand (not their fault I know, darn out-sourcing) and have usually had to wait up to three days to get a tech out here, such a nuisance. But I've heard Optus is far worse with the customer support, so not much choice really.

 

[thanksforallthefish]

Thanks Fish, I'll look at those. It will certainly give me a better idea of what's going on.

NZ can't wait to get out of the office. They can't access any "chat" sites there.

You are welcome ... never hurts to have the information.

Also with NetLimiter it keeps a log of the UL / DL so if you have a disagreement with telstra (which I know a few people have had) you have some data as backup.

I found out about both of these in a forum called whirlpool, which is dedicated to ISP's etc.

Whirlpool Broadband News

It is a good place if you have a problem, some very knowledgeable and helpful people there.

 

[livinoz]

You are welcome ... never hurts to have the information.

Also with NetLimiter it keeps a log of the UL / DL so if you have a disagreement with telstra (which I know a few people have had) you have some data as backup.

I found out about both of these in a forum called whirlpool, which is dedicated to ISP's etc.

Whirlpool Broadband News

It is a good place if you have a problem, some very knowledgeable and helpful people there.

Thanks Fish. You're right there, have as much information as possible when dealing with the telco's!

 

[thanksforallthefish]

I've had numerous problems with them and the tech support has been pathetic; I've called and usually got some person in Pakistan or wherever whom I couldn't even understand (not their fault I know, darn out-sourcing) and have usually had to wait up to three days to get a tech out here, such a nuisance. But I've heard Optus is far worse with the customer support, so not much choice really.

I hear what you are saying ... generally when I need tech support it is beyond the scope of their normal operators and it is pushed up the chain. What I like to do is play with them and answer the questions before they ask ... last time it so flustered the operator they put me on hold.

What gets me is every time you ring you have to go through the same process even though it has not solved the problem in the past.

I have been told if you keep repeating "operator" you can bypass a lot of the crap ... haven't tried it so cant verify if it is true or not.

 

[livinoz]

I hear what you are saying ... generally when I need tech support it is beyond the scope of their normal operators and it is pushed up the chain. What I like to do is play with them and answer the questions before they ask ... last time it so flustered the operator they put me on hold.

What gets me is every time you ring you have to go through the same process even though it has not solved the problem in the past.

I have been told if you keep repeating "operator" you can bypass a lot of the crap ... haven't tried it so cant verify if it is true or not.

Yes I know, the whole "have you done this, have you done that" etc...good grief what a waste of time! It would be nice to speak to a human straight away, but last time I called I was on hold for 35 minutes! That's not good enough by any standards, but I believe they've put off a lot of staff.

Hmm, must try that next time (because there will be one!) and see what happens!