ScubaDoobaDo
Guest
We finally purchased our equipment from an LDS. We had a great salesman and I really loved my BCD like total idiots we purchased EVERYTHING (2 full sets of equipment and wetsuits) there in early December.. yes, they were Christmas presents to each other and getting more than my BCD for under the tree was like pulling teeth.... Of course, he was really going to work with us to get the right sizes, the right equip, etc. We have had nothing but BAD service since and yesterday I returned everything that I have received from them and requested a FULL refund. Of course, he was at the shop when I dropped it all off, miracle of all miracles.., and proceeded to tell me that they do not give refunds...
We went with an LDS because we assumed that the added service would be a plus but found myself awake many nights wondering what we had gotten ourselves into and just plain mad again because he either wasn't there at the shop when he said he would be and didn't bother to let his employees know what was going on or didn't return our phone calls AGAIN.
1. Overcharged us..
2. :toilet Still no refund for overcharges and still maintains that it was done at the end of Dec, even though I have checked 5 times up to last friday and there is still no credit.
3. Ordered our wetsuits 6 weeks ago and just yesterday said that my husbands was there and mine was in the mail....Just ordered my husbands without checking size & weight... according to the website ordered the wrong size... (yes, we have been bugging him about them for the last 4 weeks, even asking for a refund because we hadn't rec'd them mid January.. NO REFUNDS, But would give a store credit.. ha).
4. I heard about the Oceanic rebate through this board, and he :blah: forgot to tell us about that.
5. Finally got all of the equip except for the wetsuits the day before Xmas eve (special trip to the shop by my daughter since he wasn't at the shop the day before (like he said he would be)and didn't leave it for me..I live 90 miles away from the shop) but have never received any paperwork on the computers, etc. Aren't there registration forms that you are supposed to do???? The only receipt I have is for the original order, there is no breakdown of charges and only the BCD's are the original equipment (just not the same sizes) we just turned in. We have been trying since the end of December to trade my husbands BCD for a smaller size.
HELP, how do I get a refund back from this shop??????????
My credit card will help, disputing the charge. Any other options??? You can PM if you would like to.
We are pretty laid back people, it takes a lot to make either of us mad but he has succeeded.....
We went with an LDS because we assumed that the added service would be a plus but found myself awake many nights wondering what we had gotten ourselves into and just plain mad again because he either wasn't there at the shop when he said he would be and didn't bother to let his employees know what was going on or didn't return our phone calls AGAIN.
1. Overcharged us..
2. :toilet Still no refund for overcharges and still maintains that it was done at the end of Dec, even though I have checked 5 times up to last friday and there is still no credit.
3. Ordered our wetsuits 6 weeks ago and just yesterday said that my husbands was there and mine was in the mail....Just ordered my husbands without checking size & weight... according to the website ordered the wrong size... (yes, we have been bugging him about them for the last 4 weeks, even asking for a refund because we hadn't rec'd them mid January.. NO REFUNDS, But would give a store credit.. ha).
4. I heard about the Oceanic rebate through this board, and he :blah: forgot to tell us about that.
5. Finally got all of the equip except for the wetsuits the day before Xmas eve (special trip to the shop by my daughter since he wasn't at the shop the day before (like he said he would be)and didn't leave it for me..I live 90 miles away from the shop) but have never received any paperwork on the computers, etc. Aren't there registration forms that you are supposed to do???? The only receipt I have is for the original order, there is no breakdown of charges and only the BCD's are the original equipment (just not the same sizes) we just turned in. We have been trying since the end of December to trade my husbands BCD for a smaller size.
HELP, how do I get a refund back from this shop??????????
My credit card will help, disputing the charge. Any other options??? You can PM if you would like to.
We are pretty laid back people, it takes a lot to make either of us mad but he has succeeded.....