MikeFerrara:
I've heard that they are kind of pushy when it comes to their technical trips. Any one have any experience with them in that regard?
Mike, my experience with this is they don't want to have folks trying to do tech stuff diving from the same boat or trip as folks doing rec stuff. we did our tech checkout dives in Nov. 2003 (our US instructor joined us on GC for part of our combined Little cayman / Grand Cayman 2 week sanity break from our jobs to do this). They were generally very accomodating - we did the tech checkout dives at turtle Reef as the wave action at Cobalt Coast could have had them billed as a 'surf resort' that trip - a very late season tropical storm had developed during this trip in addition to usual Nov. GC weather, and there were days even Turtle Reef wasn't accessible (first named storm in the Caribbean in December in recorded history).
So, there were some missed / garbled communications , some within the CC shop on our arrangements, and some between the CC shop and Turtle reef shop on our gas fills etc. but we were able to take care of this through chatting with the staff directly as needed. And, they gave us some exchange value for the dives as we did not do as rec boat diving those days (had communicated with Nancy up front what we wanted to do, they gave us the package dive/accomodations price, and credit back for rec dive costs on the days we did tech shore diving with our instructor). Overall, the biggest thing missed was proper accounting of costs for tech gas fills between the TR shop and CC shop - with all the errors in our favor (underbilling us, not overbilling us)! I straightened all that out before we departed the last morning before checkout and flight home, making sure we were billed properly. My recommendation is to keep your own itemized lists of activities engaged in, gas mixes used, etc. and take with you when settling up on the last day. It took until after we departed to get everything really sorted out properly including credits from non-boat rec dive days, and we were given a refund on our credit card after arriving back at home and a few e-mails back and forth sorting everything out with Nancy and Dora.
They are about like a doctors' office though on cancellation of dives with < 12 or 24 hours notice (can't remeber the exact time frame now, and I don't remember seeing this on their web site), and this was something that really got garbled between shop folks too. The shop folks didn't always write down what we told them for anyone else in the shop to see (not just gas fills planned). This is the only thing remotely 'pushy' we've experienced from them - so keep your own reservation 'log' with who you takled to, when (date/time), and what the result of the conversation was. Just like taking printed copies of correspondence (email etc.) about your arrangements before you leave to show to folks when you arrive (and sometimes other shop folks the next day, later that week, etc.). Divetech is far from the first or only operation we've experienced this at (Protech Belize also comes to mind) so don't think I'm singling them out on this.
We used Divetech twice, once staying at The Breadfruit House (now only available for long term rentals 30 days or more or some such as I understand) and once at Cobalt Coast. The accomodations side was always handled flawlessly. The suite we had at the Breadfruit House was great in it had a small washer / dryer combo in the closet by the water heater - great for part of a 2 week dive trip stay! But, the neighbor's rooster 'chicken clock' was not something I appreciated on our days of afternoon diving only, wanting to sleep in SOME days on vacation! No issues with days wanting to sleep in at CC - just tell Ari or Dora or their staff ahead of time, and no 'housekeepingus interruptus' occurs.
If you're looking for someone to set up your equipment for you like at LCBR or similar, Divetech isn't the shop to choose as that's not their program.