My experience was completely different than Fred's in that during the dive briefing (which occurred before every dive) they ALWAYS said that anyone that wanted to tag along with the dive masters were more than welcome to follow. Did they lead you around on individual tour? No. But I have a feeling if you had asked they would have been more than willing to accomodate. As to the level of help while on the dive platform, I see by your profile you have 50-99 dives. Do you really expect some one to carry your tank for you to the entry point? If this was an issue, you should have requested a dive station next to the entry point. Only 3 steps away from my experience. Other than removing and replacing your regulator between dives (to indicate your tank needed refilling) what did you expect the crew to do for you? Only thing I remember having to do for myself was to test O2 and re attach my reg, hang up/put on my wet suit, sit down and put on my fins and gear, walk to the side of the boat and jump in. How much easier can it get?
Not trying to be harsh here, but I don't want any first timers to get the impression that the deck crew is not up to an excellent rating. They will bend over backwards for you. I think you hit the nail on the head in your own words. "bothered with guiding lazy divers" and "Perhaps I was looking to be coddled too much".
Now the showers are a different story. Alex! Mia! where are you girls???? I dropped my soap!
I have found their level of service on the dive deck just right. I have cameras, so I want to be next to the camera table. So I have to take 20 steps with my tank on my back before I jump in. After a dive, after I sat down in my place for the week, I had to take my regs off, let them fill in place, then later I checked the Nitrox and replaced the reg before the next dive. I want to do deal with my equipment- not have someone else do this- period. On numerous dive boats I have kindly asked the DMs that I will handle my equipment, the only exception being when we dove off a dingy on another trip. They were always ready to assist when needed, helping with cameras, fins, whatever was needed, greeting us with a warm water wash down when we boarded the boat after a dive. Maybe it was because we were an experienced group, we did not ask for much. At 120 dives, I was the newbie.
And they gave good briefings (better the year before), often taking about unique critters to the site and their behavior. Questions from us, often the photographers, often lead to detailed explanations. We did have one DM who was fairly new and was a little brief. On almost every dive, they asked who would like to join the DM, and 3-5 usually joined them.
My opinion, in general, if you want more services, you just need to ask. Otherwise, they leave you to do your thing and try to make your trip enjoyable.
I have to say, we were caught in Hurricane Sandy, and on Wednesday afternoon, we had to hightail it back to Nassau in very rough seas. Captain Ron and the crew worked hard to keep us in protected areas and get us 17 dives. After we tied up with 19 mooring lines in the protected Atlantis Marina (not Hurricane Hole), we buckled down for two and a half days of 90mph+ (110mph max) winds-thought it would never end. They offered to get anyone into the Atlantis (which shuttered up and was evidently a miserable experience), but only one person took advantage of the offer for one night. Captain Ron, First Mate John and crew went out of their way making sure we were safe, as comfortable as could be expected, and the Captain spent a lot of time on his satellite phone (our only communication during the storm, and provided with no charges) to change/rechange flights, etc. They kept constant food available, provided a meal Friday night, and worked to keep us entertained. While the AC is large, it is not that large. Bottom line, the AC crew went out of their way to accommodate us in a difficult situation.
The fun part is we left Nassau Saturday afternoon and flew home, just to get a visit from Sandy a second time later that week!