We've taken responsibility for Bill's dissatisfaction by offering a full refund less shipping. His was a very unusual situation. A long lens like that is not that well-suited for UW, IMHO. No guarantees were made when he bought it. He was offered a refund right after he bought it.
I now have a chart with the measurements I need to see if lenses will fit. But a long zoom can have vignetting issues, etc. We can't really test them all. Primes are much sharper and usually faster lenses that fit ports better.
We were misled by our supplier about the dome port, not Bill's fault and we accepted that it should be made right. There were delays caused by customs that wasn't anyone's fault but led to further understandable frustrations.
But the whole issue boiled down to Bill demanding a full refund and shipping back a badly damaged port. For which we are not responsible.
He's made all kinds of accusations that this was bad quality, or I sent him damaged goods (it was a new unit, fresh from the factory) or whatever. Set out to bash us in public forums, when all I was doing was sending him part of his refund.
Here's a photo. The housing was well-packed with the port cover on, there was no way it was caused by shipping. It is not a design flaw.
He will have deducted dealer cost for another port and the discounted shipping he paid. How is that unfair?
We sell hundreds of housings every year. We can't keep them in stock. This is the only return I've had in a year. I know as much or more about their products as anyone. I dive them and shoot with them, and am testing new products.
Here's a Link to some shots.
We stand behind them with a 2 year warranty and 1 year flood insurance on the camera body. Nobody else does this.
Jack
I now have a chart with the measurements I need to see if lenses will fit. But a long zoom can have vignetting issues, etc. We can't really test them all. Primes are much sharper and usually faster lenses that fit ports better.
We were misled by our supplier about the dome port, not Bill's fault and we accepted that it should be made right. There were delays caused by customs that wasn't anyone's fault but led to further understandable frustrations.
But the whole issue boiled down to Bill demanding a full refund and shipping back a badly damaged port. For which we are not responsible.
He's made all kinds of accusations that this was bad quality, or I sent him damaged goods (it was a new unit, fresh from the factory) or whatever. Set out to bash us in public forums, when all I was doing was sending him part of his refund.
Here's a photo. The housing was well-packed with the port cover on, there was no way it was caused by shipping. It is not a design flaw.
He will have deducted dealer cost for another port and the discounted shipping he paid. How is that unfair?
![446924823_943c162373_o.jpg](http://farm1.static.flickr.com/220/446924823_943c162373_o.jpg)
We sell hundreds of housings every year. We can't keep them in stock. This is the only return I've had in a year. I know as much or more about their products as anyone. I dive them and shoot with them, and am testing new products.
Here's a Link to some shots.
We stand behind them with a 2 year warranty and 1 year flood insurance on the camera body. Nobody else does this.
Jack