chrpai
Contributor
I often wonder why the internet is thought of as the only means of communication? Phone works wonders.
When a company agrees to participate in a forum, there is an assumption that they actually will. There's another website called BBR/DSLR (Broadband Reports / DSL Reports ) that has a "Direct" program that allows very, very good interaction with engineers at ISPs that can, well, actually solve your problems. I've always preferred that route over "Thank you for calling, this is Ravi, have you rebooted your computer?"