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Divers Reef ?

Discussion in 'Rocky Mountain Region' started by knotical, Oct 24, 2011.

  1. Waterskier1

    Waterskier1 Divemaster

    # of Dives: 200 - 499
    Location: Colorado Springs, CO
    868
    8
    0
    I too was certified by them (UWC), took several subsequent classes from them, and went on trips with them. I have meet at least 10 or 12 instructors employed by them, and without hesitation can say they ALL were right at the top of all the instructors I have had through my advancement through the professional ranks. I would not hesitate to recommend them to anyone, for recreational dive instruction (I don't believe they teach any technical classes, unless it's the new Tec-Rec PADI classes). I really liked the fact that you had the same set of instructors/assistant instructors/divemasters from the first class through open water certification. Many shops hand off their students from instructor to instructor. I also enjoyed the non-local dive trips (I'm not sure if UWC sponsors local dive trips where any divers are invited, whether students or previous students or not, even supplying free tanks of air), and miss the fellowship I encountered on those trips.

    I am not employed by any shop, nor have I ever been. I consider the admonishment not to criticized other shops an attitude all professionals should undertake. I never heard DR criticize other shops either.




    I suspect this is true. As any reader should recognize, there are two sides to every disagreement. I was truly astonished by the aggressive-defensive attitude the owner took when I returned the reg after paying the second time for the same repair and it still wasn't fixed. He hardly let me explain, before becoming loud and defensive, which I'm sure I reacted to. All I wanted to do was see if they may have unintentionally missed a step in the rebuild, but I think the owner was expecting me to want more, or even sue. In any case, I would not recommend UWC for equipment repair because of this, and the fact that they never acknowledged that they didn't perform steps required by the Manufacture's documentation.

    Knotical is correct, no one is perfect. But to be unwilling to listen to customers' complaints, and check to see if a mistake was made, before becoming unnecessarily defensive, isn't going to put this owner on a course to achieve near perfection.

    To be fair, every shop I have dove with has turned out items from service that didn't work. Whether it was a reg improperly adjusted, an inflator that was inoperative, or a dry suit repair that still leaked. (The quantity of bad service jobs is astounding to me!) The difference was the other shops took the item back, apologized for the error, and made it good. A much more palliative approach than to tell the customer if he isn't satisfied with the work as performed, to take his business elsewhere.

    Bottom-line: since the OP's question regarded repair/service, I don't recommend UWC. Had he asked about instructors or instruction, my recommendation would have been much different.
     
    BigBubbaJ likes this.
  2. knotical

    knotical perpetual student

    # of Dives: 1,000 - 2,499
    Location: Ka'u
    5,748
    824
    113
    Students who train at UWC are offered free use of the pool (and rental equipment and air while in the pool) for life. Logical caveats are that it be during store hours and the pool not in use for a class. If the class were small, we often allowed others to practice at the same time. I'm not sure, but assume the offer was extended to at least some other customers (I wasn't retail). I do not know if there was a threshhold purchase requirement. As you suggest, asking them is the smart move. Worst case is a nominal fee for total strangers (c-card required).
     
  3. Dirty-Dog

    Dirty-Dog Frequently Censored ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Pueblo West, CO, USA
    1,991
    1,015
    113
    Well, we didn't train locally, so that's out. But we're only talking about a few times a year, so a nominal fee would be no big deal. Hell, I could probably drop by and rent a tank on my way home from work and then go jump in the pool at the Y, for that matter.
     
  4. Jerry5

    Jerry5 Garibaldi

    # of Dives: 0 - 24
    Location: Pueblo West, CO
    1
    0
    0
    Just curious, where do you get Nitrox? I also live in PW.
     
  5. Waterskier1

    Waterskier1 Divemaster

    # of Dives: 200 - 499
    Location: Colorado Springs, CO
    868
    8
    0
    I really don't know who is supplying NITROX in Southern Colorado now that Diver's Reef is closed. UWC (I was told( got their NITROX fills from DR when they were open. Sam (Knotical) indicated that UWC had plans to have NITROX. I haven't checked. When I need NITROX, I get it from a tech shop in Boulder, but that is a long way to go just for NITROX, especially if you're headed south to New Mexico. There used to be a place in Castle Rock, but it may have been the place that closed down too. You might be ahead starting a new thread in this forum with the question. This thread is almost a year old.
     
  6. knotical

    knotical perpetual student

    # of Dives: 1,000 - 2,499
    Location: Ka'u
    5,748
    824
    113
    Underwater Connection does not yet offer Nitrox fills. The staff will be taking training at DEMA in November and expect to be offering fills around the first of the year.
    You could call them to check around that time. 719-599-DIVE (3483)
     
  7. dmoore19

    dmoore19 Denizen of the PUB ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Colorado, United States
    81,100
    85,896
    113
    I am pretty sure A1 in Littleton has nitrox fills. Of course that isn't where you are but it is surely closer than Boulder.
     
  8. Divedoggie

    Divedoggie Instructor, Scuba

    # of Dives: 1,000 - 2,499
    Location: Ft Collins, CO
    2,062
    208
    63
    A1 no longer offers nitrox fills. I had a long talk with them about it the other day. :(
     
  9. RonFrank

    RonFrank Solo Diver

    # of Dives: 200 - 499
    Location: Conifer, CO
    9,106
    344
    0
    Seems like the market is shrinking. Pueblo does not appear to have a LDS, when that went out of business I do not know. Honestly Nirtox is kinda foolish in the Co market considering most of our lakes are shallow or get very dark after 30'. I am surprised that A1 has stopped selling it, bummer. I converted my tanks to air years ago.

    So where can you get Nitrox in Denver??
     
  10. thasme_

    thasme_ Garibaldi

    # of Dives: 0 - 24
    Location:
    1
    0
    0
    My wife and I were certified through DR and they closed before we were able to get our pics to them. I have tried to get my cert info from PADI they never relieved anything . All info helps please help us .
     

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