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DiveAssure - terrible customer service/claims service

Discussion in 'Dive Insurance' started by Dough18, May 16, 2019.

  1. togatown

    togatown Nassau Grouper

    # of Dives: 50 - 99
    Location: Saratoga, NY
    89
    40
    18
    When you quote it and are ready to purchase, it gives you two options, one for Secondary and one for Primary. Secondary was at least a few hundred dollars cheaper, so shame on me for not thinking it could happen to us.
     
  2. Dogbowl

    Dogbowl Loggerhead Turtle

    # of Dives: None - Not Certified
    Location: Somewhere
    2,585
    1,672
    113
    Aaah ok, so it’s an option. Thanks for letting me know that. That is a very important distinction.
     
  3. togatown

    togatown Nassau Grouper

    # of Dives: 50 - 99
    Location: Saratoga, NY
    89
    40
    18
    Yes, never make that mistake again. Also probably going to join Global Rescue as well.
     
  4. Dogbowl

    Dogbowl Loggerhead Turtle

    # of Dives: None - Not Certified
    Location: Somewhere
    2,585
    1,672
    113
    I hope you guys are alright.
     
  5. togatown

    togatown Nassau Grouper

    # of Dives: 50 - 99
    Location: Saratoga, NY
    89
    40
    18
    Yes, my wife is recovering 100%, thank you for asking.
     
    rjack321 and chillyinCanada like this.
  6. Dogbowl

    Dogbowl Loggerhead Turtle

    # of Dives: None - Not Certified
    Location: Somewhere
    2,585
    1,672
    113
    Good to hear that.
     
  7. outofofficebrb

    outofofficebrb HARRO HUNNAYYY

    # of Dives: 200 - 499
    Location: San Francisco, California
    2,965
    2,256
    113
    You still get paid out with secondary. It just takes longer because they want proof that someone else has already paid as much as they can, e.g., your health insurance or credit card coverage. They just pick up where everyone else has already paid out and if you still have a balance. If you don’t have any other paying party, essentially secondary isn’t an issue.
     
  8. carobinsoniv

    carobinsoniv Manta Ray

    # of Dives: 500 - 999
    Location: Moultrie, Georgia
    763
    177
    43
    Looks like the claim form is on Global Benefits Group letterhead and shows a California address. May want to file a complaint with th the California Department of Insurance.
     
    rjack321 likes this.
  9. Dough18

    Dough18 Angel Fish

    # of Dives: 500 - 999
    Location: USA
    14
    3
    3
    Just an update. My claim was paid out in full less the $50 deductible. I finally reached somebody live (by trying every number I could find) and they really stepped up and connected me to the right people. I can say the emails and voice messages did not get answered timely. Once I was connected to the right person through their secret system - we were able to move things forward. The person I spoke to in customer service (Betty) was a disappointment. In any event, I can live with the timelines but the communication along the way needs work...
     
  10. outofofficebrb

    outofofficebrb HARRO HUNNAYYY

    # of Dives: 200 - 499
    Location: San Francisco, California
    2,965
    2,256
    113
    Hi, @Dough18. Thanks for the update. I'm glad they pulled through for you and that it worked out. Do give them that feedback, especially specific to that individual, and ensure there is accountability. It doesn't matter what type of organization it is; someone like that is crippling to any process, whether internal or external.
     

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