Hi All,
Just wanted to share my experiences. I had a trip to Thailand booked to dive the Similian Islands. Developed some inner ear issues and had to cancel the diving part of the trip. Put in a claim just on the live aboard costs that I lost.
Submitted claim March 18 and got the acknowledge emails.
Followed up several times and again sent in the forms April 2 (to a live person at customer service)
Followed up again (several times) and again sent in the forms April 15th (different person again).
Last I heard from them was April 29th after I called...still nothing. Emails go largely unanswered...
There was generally good feedback on them so I felt they would be a good choice. Others seem to have had a more positive experience...its been terrible on my end. Perhaps DAN insurance would have been better...
Just wanted to share my experiences. I had a trip to Thailand booked to dive the Similian Islands. Developed some inner ear issues and had to cancel the diving part of the trip. Put in a claim just on the live aboard costs that I lost.
Submitted claim March 18 and got the acknowledge emails.
Followed up several times and again sent in the forms April 2 (to a live person at customer service)
Followed up again (several times) and again sent in the forms April 15th (different person again).
Last I heard from them was April 29th after I called...still nothing. Emails go largely unanswered...
There was generally good feedback on them so I felt they would be a good choice. Others seem to have had a more positive experience...its been terrible on my end. Perhaps DAN insurance would have been better...