Shearwater = Fantastic Customer Service

[AllanHarr]

Just a shout out to the SW customer service team. I had a minor issue with my Teric. Fast service and top quality. My unit was returned in an original box, including the business card of the person who repaired it, and a watch screen saver. All in about a week. Awesome!

 

[Rilelen]

Co-signed!! My Swift transmitter recently stopped working; I thought it just needed a new battery but when I opened it up, water poured out. I sent photos to Shearwater and they sent me a brand new replacement literally within days. Incredible customer service.

 

[doctock993]

Another super happy customer who experienced excellent Shearwater "service" recently.
I happened to be at DEMA 2024 and mentioned to one of the folk at the Shearwater booth the scratches on my Teric dial. Fortunately I live in Las Vegas so I was able to fulfill: "Bring it by and we'll take a look at it".

Turns out was just the screen protector doing its job. SW folk replaced it on the spot!

 

[Tecdiverfl]

Had great support from them also when my Swift failed. They shipped me a replacement asap